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Date

Time

Apt. Address

Student Name

Received By

Notification

Service Requested

Action Taken

GMM/UW Responding

Hours

Materials Used

Cost

Date Completed

11/1/11

3:22p

1923 mv commons

symone

jb

in person

no heat; 2nd request today

adjusted thermostat

DJ, RT

 

 

 

11/1/11

11/1/11

3:23p

218 alex e

michaella

im

phone

bathroom faucet is leaking

repaired

 

 

 

 

 

11/1/11

3:23p

1905 erin f

sapna

ss

phone

refrigerator is not cooling, doesn't close and the light is out also

Adjusted gasket

DP

 

 

 

11/1/11

11/1/11

3:25p

302 oregon j

 

ss

in person

please replace lock on mailbox, keys are lost

replaced

RT

 

 

 

11/1

11/1/11

3:26p

210 alex a

yvonne

ih

phone

kitchen light out

replaced

DJ

 

 

 

11/1

11/2/11

8:11a

1901 erwin c

oloko

jb

phone

Oven does not work

repaired

RT

 

 

 

11/2

11/2/11

8:21a

206 oregon u

robert

jb

online req

The heat setting on the A/C doesn't work, it just pumps in cold air. If someone could look at that we'd appreciate it, it's getting cold outside... Please feel free to come in without knocking.

repaired

RT

 

 

 

11/2

11/2/11

9:55a

2015 yearby g

shelton

jb

online req

1) Heat does not work. Fan blows continuously but temperature does not change. 2) The bar from the bottom shelf of fridge door broke off. 3) Water continuously flowing into toilet bowl even hours after last flush. Not overflowing, but water just keeps running.

repaired

DP

 

 

 

11/2

11/2/11

11:58a

smart home

 

jb

phone

1) leak in refrigerator; work done on water valve that is connected to ice maker 2) leaks in basement water on floor

no leaks found

RT

 

 

 

11/2

11/2/11

1:01p

312 and h

marianne

jb

online req

In the cabinet of the kitchen where the sink is (bottom left corner), there's a hole where cockroaches have come through. Can this be sealed somehow?

complete

RT

 

 

 

11/2

11/2/11

2:31p

1700 pace b

sara

jb

email

I was wondering if my roommate and I could get assistance in fixing our toilet. 

complete

RT

 

 

 

11/2/11

11/2/11

3:52p

1712 pace n

afftene

jb

email

My Toilet is experiencing some issues. It never fully flushes and I believe the drain is stopped up. 

repaired

DJ

 

 

 

11/2

11/3/11

8:34a

smart home

jim

jb

email

There is a leak in the solar hot water tank at the smarthome - not sure where the leak is, but it appears to be a small slow leak. 

Per Jim G. no leaks

 

 

 

 

11/3

11/3/11

8:34a

220 alex c

garrett

jb

email

The heater has ceased functioning for the past two days. Given that the temperatures have dropped to the low thirties this week, it would be very much appreciated to have the system fixed as soon as possible. 

repaired

DP

 

 

 

11/3

11/3/11

8:35a

1914 lewis p

joshua

jb

email

When we close our door often the latch part, not the deadbolt, fails to extend, so the door does not stay closed.  When we extend the deadbolt, it causes the latch to also extend, but the latch mechanism itself seems to have issues.

Repaired

DJ

 

 

 

11/3

11/3/11

10:03

smart home

jim

jb

email

Sorry for the recent multiple emails and requests - seems the smarhtome is in need of a little maintenance suddenly.
There is a leak in the gutter - just over the front door - in the seam of the gutter. The gutters should be checked to be sure they are not clogged and all 4 downspouts are clear.
Also, we had requested that the roof (white part that can be seen from the ground) at the rear of the smarthome be cleaned - it is dirty. It would be nice if - while you have the equipment - all the outside of the smarthome was checked and cleaned (including windows). This is not urgent - but needs to be done before the end of the year.
FYI - the greenroof will be replaced with new plants in the near future as part of the landscape project at the smarthome - so no need to do anything with the green roof at this time.
Thanks,
Jim
Smart Home Program Director
(919) 399-5501 



 

 

 

 

11/3/11

11:10a

1915 yearby i

lauren

jb

phone

bathroom closet door has come off its hinges

repaired

DP

 

 

 

11/3/11

11/3/11

11:23a

1915 erwin j

dovina

jb

phone

hall toilet clogged

completed

DJ

 

 

 

11/3/11

11/3/11

3:02p

215 and c

 

jb

phone

students damaged 1st bedroom door - please let me know charges to repair.

IP

RT, JM

 

 

 

 

11/4/11

9:17a

1901 erwin c

amos

jb

phone

maintenance went in 11/2 and repaired oven which wasn't working; residents tried to use oven last night and the breaker box in hall started smoking and set off smoke alarm - afraid to use oven - thinks there is a short between oven and box and thinks it is a fire hazard

Replaced breaker

RT,DJ

 

 

 

11/3

11/4/11

9:50a

2015 yearby r

mariam 

jb

email

One of the light bulbs in the kitchen light burned out - could we get that replaced, please?

Also, would it be possible to put in brighter light bulbs in the living room? I understand the need the conserve energy, but it's so dim it makes it difficult to work for long periods of time at the apartment. Lastly, our kitchen faucet is super tight and difficult to close all the way -- would it be possible to do something so it's a little looser?

complete

RT

 

 

 

 

11/4/11

2p

218 alex c

cathy

jb

phone

red lock office "c" @ 218 - 1 key to Cathy Cates; 1 key to Jan

Complete

DP

 

 

 

 

11/4/11

4:12p

206 alex a

 

jb

in person

bathroom door lock broken; bedroom lamp doesn't work correctly only 1 light setting, should be 3

repaired

RT

 

 

 

11/4

11/4/11

4:13p

221 and k

 

jb

in person

when facing tub - back right corner is unsealed and keeps getting mold

Caulked tub

RT

 

 

 

11/7

11/7/11

8:27a

220 alex x

 

jb

voicemail

clogged toilet

unclogged

RT

 

 

 

11/7

11/7/11

8:29a

301 oregon j

zahava

jb

online req

The balcony light doesn't turn on

repaired

RT

 

 

 

11/7

11/7/11

8:30a

206 oregon n

tara

jb

email

Our AC will not turn off and even when we switch to heat, cold air keeps blowing. 

Complete

RT

 

 

 

 

11/7/11

8:30a

206 oregon a

natasha

jb

online req

I have noticed that it has become increasingly difficult to turn on and off the shower. I did not notice this before , as I always ignored the difficulty, but I see that the knob actually has a crack in it. I guess it has just been getting loose with each shower... It may need replacing.

completed

RT

 

 

 

11/7

11/7/11

11:24a

215 alex f

elizabeth

jb

phone

refrigerator not cooling; bathroom outlet not working; kitchen light switch not working

repaired

DP

 

 

 

 

11/7/11

11L25a

2011 yearby t

joel

jb

phone

livingroom outlets are all out

repaired

DP

 

 

 

11/7

11/7/11

1:01p

1915 yearby h

brittney

jb

online req

There are silverfish coming through the drain in the tub

completed

RT

 

 

 

11/7

11/7/11

1:12p

th #8

ni

jb

phone

no heat

IP

RT

 

 

 

 

11/7/11

2:18p

th #27

 

jb

phone

the smoke detector is chirping - probably needs battery replaced

ip

RT

 

 

 

 

11/8/11

8:18a

209 alex d

lane

jb

voicemail

toilet guts have fallen apart - doesn't flush 

repaired

DP

 

 

 

 

11/8/11

8:19a

205 oregon b

victoria

jb

online req

Toilet is not consistently flushing properly, can hear it running water longer than usual, tank is not filling up again normally. Have had to open lid multiple times. Please be aware there is a kitty in the apartment, she is very friendly but she will try to escape or get in the middle of things. Thank you!

Repaired

DP

 

 

 

 

11/8/11

1:07p

1911 erwin l

prethi

jb

phone

no power in bedroom

completed

Rt

 

 

 

1/8

11/8/11

1:17p

smart home

cca

jb

 

refrigerator is leaking

ip

 

 

 

 

 

11/8/11

2:17p

201 alex b

cca

jb

 

screen door found in yard outside apartment; taken by cca to maintenance compound.  please see wayne to get screen door to put back up

complete

RT

 

 

 

11/8/11

11/8/11

3:42p

208 alex laundry

cca

jb

 

toilet clogged

ip

 

 

 

 

 

1/8/11

4:14p

1911 yearby e

vijay

jb

in person

no screen in bedroom window (large bedroom)

Completed

Rt

 

 

 

1/8

11/9/11

8:08a

2015 yearby p

hyejin

jb

email

our kitchen sink is clogged

complete

RT

 

 

 

1/9

11/9/11

8:25a

1911 erwin a

john, jared, matt, tyler

jb

email

For the past few weeks we have been noticing that two to three times a day our toilets will bubble and be unable to flush for about half hour (both toilets and our usage of them does not prompt this, they just stop working).  We're not sure if this problem is constrained to only our apartment or if it is the entire building, if you could look into this we would greatly appreciate it.  Unfortunately we cannot tell when they will be clogged for you to look at since this only takes place for 30 minutes 2-3 times daily.

repaired

 

 

 

 

1/9

11/9/11

8:31a

312 and u

autumn

jb

phone

toilet won't stop running

repaired

RT

 

 

 

1/9

1/9/11

12:58p

smart home

jim

jb

email

The frig in the kitchen of the smarthome seems to be leaking again. Can you please send someone to check this?

icemaker replaced

DN, RT

 

 

 

1/9

11/9/11

3:22p

204 alex g

 

jb

phone

shower curtain rod keeps falling; towel bar won't stay up

repaired

DP

 

 

 

1/9

11/9/11

9:16a

217 and

cca

jb

 

bathroom papertowel dispenser needs batteries; back door lock is sticking when try to unlock

completed

D, RT

 

 

 

11/10/11

11/11/11

1:15p

206 oregon a

natasha

jb

online req

One side of the sliding closet door has been sticking since the beginning of the year.Until now,I just dealt with it. Now, it has gotten worse and i can't close the door anymore.

Completed

RT

 

 

 

11/11/11

11/14/11

8:22a

314 and e

kyle

jb

online req

front porch light is out as well as lights in main ceiling fixture in the living room

complete

RT

 

 

 

11/14

11/14/11

8:23a

1915 yearby f

margaret

jb

voicemail

tub clogged - sorry (sad)

unclogged

DJ

 

 

 

11/14

11/14/11

10:51a

1905 erwin g

kyler

jb 

phone

there is water in the hall, think water heater may be leaking; light in back bedroom closet is out

complete

DJ

 

 

 

11/14

11/14/11

11:37a

th #8

tae kim

jb

phone

heater is broken

complete

RT

 

 

 

11/14

11/14/11

1:03p

205 alex g

 

jb

voicemail

toilet not flushing; windows won't open

Complete

DJ

 

 

 

11/14/11

11/15/11

9:24a

218 alex b

stacy

jb

phone

mouse attachment on desk has come loose; need to have it tightened

Done

JM

 

 

 

11/15

11/15/11

3:44p

th 1 & 2

oit

jb

 

hvac filters need to be changed

Changed

DP

 

 

 

11/15

11/15/11

3:44p

mv commons- 1923 yearby

cca

jb

 

floor tiles in bathroom are coming up

IP

DJ

 

 

 

11/15

11/16/11

8:10a

206 oregon r

katrice

jb

email

My shower knob is broken and the shower will not turn on

replaced

RT

 

 

 

11/16

11/17/11

9:31a

2015 yearby b

victoria

jb

phone

tub is clogged

unclogged

RT

 

 

 

11/17

11/17/11

9:47a

2015 yearby x

lucy

jb

email

We have a clogged toilet--could someone please help us fix this?

unclogged

RT

 

 

 

11/17

11/17/11

1:21p

215 alex f

elizabeth

jb

phone

refrigerator not working again; repaired on 11/7 now not working again

replaced frige.

RT

 

 

 

11/17

11/18/11

9:07a

1914 lewis h

zach

jb

email

Our toilet clogged a day ago..only toilet paper has been used. Sorry about it

unclogged

RT

 

 

 

 

11/18/11

9:18a

th #25

elena

jb

phone

heat comes on and gets warm and then goes off and won't come back on unless you turn off and then turn on, woke this morning and freezing in the apartment, repeat problem.

Replaced Thermostat

DP

 

 

 

 

11/18/11

3:15p

220 alex s

 

ss

in person

no heat; shower drain clogged

complete

DJ

 

 

 

11/18

11/21/11

8:24a

205 oregon b

victoria

jb

online req

Cord to the lamp in the bedroom broke while attempting to unplug lamp from wall. Cord was previously frayed.

replaced

DJ

 

 

 

11/21/11

11/21/11

8:26a

2015 yearby a

keen

jb

online req

Hello, Our porch light is out and the bulb in the lamp in the living room busted. Thank you, 

done

RT

 

 

 

11/21

11/21/11

8:26a

2011 yearby m

aubrey

jb

online req

The lightbulb in the living room (overhead one near the back wall) is out. I believe two out of the three are out. Would it be possible to get these changed? Thanks!

done

DJ

 

 

 

11/21

11/21/11

9:34a

1913 erwin f

 

jb

in person

shower curtain rod won't stay up in the hall bathroom

remounted

RT

 

 

 

11/21

11/21/11

11:11a

1915 yearby d

ivy

jb

email

I saw a cockroach in my kitchen this morning for the first time. I'm not sure how to get rid of them but could someone come by?
Also, my bedroom is the larger one at the end of the hall and it doesn't heat very well so my room is always colder than the rest of the apartment. When I looked at my vent, the hot air seems to blow toward the ceiling and is not open very much. Could someone take a look at the vent?

complete

BT

 

 

 

1/21

11/21/11

11:21a

202 alex b

camille

jb

email

There are clothes trapped behind a drawer in my dresser that are preventing it from clothing. I attempted to removed the drawer but it is bolted in place. If someone could please fix this that would be great!

repaired

DP

 

 

 

11/21

11/21/11

1:04p

1700 pace a

symone

jb

in person

smelled something burning then a loud popping noise, heat went off & has not come back on

done

DJ

 

 

 

11/21/11

11/21/11

1:06p

1911 erwin g

 

jb

voicemail

sliding door in bathroom off-track

done

DJ

 

 

 

 

11/21/11

4:06p

1905 erwin k

archer

jb

email

The light in the hall outside one bedroom has stopped working. Could you please have the maintenance people fix it? Thank you very much.

replaced 3 bulbs and 2 ballast in fixture

BT

 

 

 

11/22

11/21/11

4:17p

1708 pace u

ray

jb

phone

dining room lights out

ip

 

 

 

 

 

11/21/11

4:19p

1909 yearby d

scott

ih

phone

screen door frame is bent, not closing properly

pi

 

 

 

 

 

11/22/11

8:29a

205 alex

travis - oit

jb

duty log

Power is out in the room that has the network gear in it. He wanted to get a a hold of Dana to see about getting the power back on. I gave him the GMS on call Pager number to call and talk with the GMS on call.

restored

RT

 

 

 

11/22

11/22/11

8:30

304 anderson

ben

jb 

duty log

There is a light out between 304 anderson f and e 

bulb replaced

Bt

 

 

 

11/22

11/22/11

8:30a

1901 erwin

ben

jb

duty log

Light is out on the stairwell in 1901 Erwin between K & J 

bulb replaced

BT

 

 

 

11/22

11/22/11

1:01p

1901 erwin c

amos

jb

phone

hall light is out

bulb replaced

DP

 

 

 

11/22

11/22/11

3:05p

1915 yearby k

imara

jb

in person

bath tub is clogged

unclogged

RT

 

 

 

11/22

11/22/11

3:29p

312 and q

jessica

jb

email 

mail box will not open - pick up key and box location @ 217 office

repaired

DJ

 

 

 

11/22

11/22/11

3:47p

1905 erwin h

uche

jb

phone

heat not working well-not enough heat coming  out

replaced Thermostate

DP

 

 

 

11/22

11/28/11

9:16a

2011 yearby j

jeremy

jb

email

The fan above our stove isn't working properly and the insulating rubber of our front door is falling off (it can probably be fixed with some glue).  Thank you.

Replaced fan filter, installed new weatherstripping.

RT, JM

 

 

 

11/28

11/28/11

9:37a

205 alex f

sidney

jb

phone

clogged toilet

unclogged

 

 

 

 

11/28

11/28/11

1:14p

205 alex a

humberto

jb

phone

kitchen sink clogged; living room overhead light has 2 bulbs that need to be changed

replaced lights (3) and unclogged sink

RT

 

 

 

11/28

11/29/11

8:19a

204 alex e
202 alex c

keesha

jb

duty log & online req

the 'outdoor' lights outside of 204 Alexander 'E' and 202 Alexander 'C' have blown out and need to be replaced.

IP

 

 

 

 

 

11/29/11

8:23a

th #31

chun-yi

jb

email

Dana, just check this & see if we need to fix anything, thanks.  I am writing to report that I accidentally bumped my car into the iron-covered room in front of the swimming pool and caused damage to it.  I am very sorry and  would like to take any responsibility for this.  My phone: 919-699-5049

IP OC mitchell qouting repairs and then I will send to risk manag.

 

 

 

 

11/29/11

11/29/11

10:08a

1915 erwin k

annie

jb

email

There are ants on my bookcase in my room.  I noticed they were there after I got back from Thanksgiving Break.  I chloroxed the area around them but it seems like they really like my bookcase.  I was wondering if I could be provided with some of those ant poison disk-like things.  

sprayed and put out aint bait stations, changed a/c filter

BT

 

 

 

11/29/11

11/29/11

11:49a

1909 yearby h

drew

jb

in person

closet light is out in back bedroom

replaced light bulb

RT

 

 

 

11/29/11

11/30/11

8:29a

205 oregon j

jim

jb

voicemail/email

Returned from Thanksgiving break and twice today thought I saw something scurry across the floor in my apt. (J).  When I couldn't find anything--a hole the animal could have scurried into, I thought maybe it was my imagination.  Apparently not.  Tonight, I have been hearing squeaking and scurrying noises on the floor in the vacant apartment above me.  Not sure if it's rat or mice problem.  Please send an exterminator to the building to check this out asap.  Many of the apartments surrounding me are vacant, so few others to complain in this building. Dana, set traps in j & the apartment above and check for entry holes.  Also, it may be a good idea to have the empties check, I can give you a list, as he is right there are a lot of empty apartments in that building & we need to get this resolved prior to spring move-in.

Installed glue traps. checked for entry holes

JM, RT

 

 

 

11/30/11

11/30/11

1:36p

215 and h

 

sh

phone

hall toilet not working; masterbath exhaust fan not working

repaired fan, and toilet

BT

 

 

 

11/30

11/30/11

1:37p

1915 erwin k

jenny

jb

online req

(1) One of the bulbs in the light above the dining room table is out. (2) The hallway light closest to the living room is out. (3) The front right stove top does not work (the largest one in diameter).

replaced bulbs, and burner.

RT

 

 

 

11/30

11/30/11

4:12p

1712 pace b

alex

jb

phone

toilet clogged    -   Called Dana

unclogged

DJ

 

 

 

11/30

11/30/11

4:34p

1911 yearby j

ashley

jb

online req

The following light bulbs need to be replaced: one hallway light, the light in front of the pantry in the kitchen and the light over the stove.

Replaced 3 bulbs

BT

 

 

 

12/1

12/1/11

8:02a

215 and b

samreen

jb

online req

Kitchen - drawer underneath stove needs to be aligned properly Hallway Bathroom - faucet is broken and handle comes off Double Bedroom - bedroom lock does not work (bedroom at the end of the hallway) Closets - closet doors in kitchen pantry AND hallway need to be aligned properl

lined up drawer reinstalled

RT

 

 

 

12/1

12/1/11

8:03a

210 alex b

courtney

jb

email

Our faucet in our bathtub broke and now the water will not flow through the shower head. Could we please have someone come out to look at it? Thanks!

Replaced tub spout

BT

 

 

 

12/1

12/1/11

8:05a

217 and

cca

jb

 

217 main office fire extinguisher was taken and used to put out fire @ 1913 erwin parking lot yesterday afternoon, please replace

Replaced extinguishers

RT

 

 

 

12/1

12/1/11

11:31a

301 oregon g

jack

jb

phone

toilet completely clogged

unclogged

JM, BT

 

 

 

12/1

12/1/11

2:24p

1700 pace a

symone

jb

in person

dining table wobbles very badly; when you set something on it the table tops moves like a wave!

tightened table leg

BT

 

 

 

12/1

12/1/11

2:29p

312 and e

 

ss

phone

toilet clogged

IP

DJ

 

 

 

12/1

12/1/11

2:50p

1700 pace e

juliett

jb

phone

2nd request to get window in big bedroom repaired or replaced because there is a piece missing-maintenance came in earlier in the semester (10/11/11) and put duct tape on it, but this is no longer acceptable because cold air is now coming in;  the medicine chest in the bathroom has broken handle

Replaced glass

RT,DJ

 

 

 

12/1/11

12/2/11

8:28a

mv gym

wm. nance

jb

email

The last two times I have been to the gym on central, one of the pulley systems on the workout machine has been broken. The weight is pulled up so that you cannot add weight to the machine. It looks like the rope is too short. Regardless, a quarter of the machine is now unusable until it is repaired.  I just wanted to let someone know so it could be fixed  - Dana, Al & I checked it this morning and it is the part that you sit to do leg lifts nearest the thermostat.  I spoke to Tony this morning & he said for you & your staff to have a look, it's just pullys and cord, and it will probably take 2 people to GENTLY lift & follow cords to find the hang-up.  If after your guys evaluate & can't fix, let me know & will call him back to find someone to fix.

Repair CO. to be out mon or Tues

DN

 

 

 

 

12/2/11

8:38a

1915 yearby h

brittney

jb

online req

The toilet seat has completely loosened and detached from the bowl.

Replaced seat

BT

 

 

 

 

12/2/11

8:39a

2011 yearby t

dennis

jb

email

I live in the large room.  My door of the closet was broken seriously while I was vacumming (I tripped and hit hard on the door when it broke down). Could this be fixed in near future.

Repaired door no charge

RT, JM

 

 

 

12/2

12/2/11

8:41a

1911 yearby k

melissa

jb

email

Two sets (both top and bottom) of outlets don't work in my apartment. I'm not worried about 1, but the other one is in my bedroom and it's one that I use. Is it possible to get this fixed? (It's the outlet in the bigger room right next to my Duke-assigned dresser/ drawers. (You'll have to turn right when you enter the room).  I wouldn't say anything, but it's an outlet I frequently use. (sad)

Repaired

DJ

 

 

 

12/2

12/2/11

1:36p

205 alex g

 

jb

phone 

shower not working-most of the water comes out faucet & a trickle out of shower

Replaced tub spout and installed hand held shower head (by student)

BT

 

 

 

12/2

12/2/11

2:23p

206 oregon x

morgan

jb

in person

Kitchen light bulbs out - seem to go out in sequence

replaced 4 bulbs, replaced ground fault outlet in bath

BT

 

 

 

12/2/11

12/5/11

8:26a

mv commons

cca

jb

 

hole in wall where front door opened too far; back door hinge at top is coming off

IP

 

 

 

 

 

12/5/11

8:32a

1712 pace d

andrew

jb

online req

I would like to have the outer screen (the mesh screen) on my sliding screen door replaced. I requested in May and July (I believe Dana said they were not in yet). I think the request probably got lost along the way this semester. If that could be replaced, it would be much appreciated. Dana this has been reported 3 times previously 6/21; 7/15; 8/2 - can we please get this fixed for him?

Replaced screen

RT

 

 

 

12/5/11

12/5/11

8:33a

1708 pace p

joyce

jb

email

The lining to my refrigerator door has been coming off, so it's been difficult to close the refrigerator door.

Replaced refrigerator

BT

 

 

 

12/5/11

12/5/11

9:37a

th #27

 

jb

phone

full bathroom doorknob is broken

Repaired

DJ

 

 

 

12/15

12/5/11

9:37a

th #9

 

jb

phone

bathtub is clogged

unclogged

DJ

 

 

 

12/15

12/5/11

1:42p

th #25

elena

jb

phone

heat is out again

Replaced ignitor

RT

 

 

 

12/5

12/5/11

1:42p

th #28

 

jb

phone

no heat

replaced ignitor

RT

 

 

 

12/5

12/5/11

1:43p

1708 pace u

ray

jb

phone

dining room lights bulbs out; called before thanksgiving (11/21/11) but no one came, really dark in apartment

replaced 2 ballast and bulbs

BT

 

 

 

12/5/11

12/7/11

8:11a

314 and t

sarah

jb

email

Can I please get someone to unclog the toilet at 314 Anderson at the earliest possible date?

unclogged

RT

 

 

 

12/7

12/7/11

8:24a

221 and c

amin

jb

phone

bathroom light out

replaced bulb

RT

 

 

 

12/7

12/7/11

10:39a

301 oregon j

zahava

jb

email

The right front burner seems to be burnt out. I tried to use it this morning and it didn't heat up at all. I also may have smelled something but I just had to finish my breakfast quickly so I'm not completely sure about the smell. The burner definitely doesn't work though, I tried high heat and waited for a few minutes but the element was cold after that time  table

replaced burner

RT

 

 

 

12/7/11

 

 

12/7/11

4:10p

209 and f

colton

jb

in person

came in a while back (9/21/11) and reported outlets in 1st bedroom not working - guy came in & said they would have to get an electrician, really need to have electricity in bedroom because exams next week.

repaired and all outlets working

DN, BT

 

 

 

12/7/11

12/7/11

4:13p

mv gym

yuvon

jb

in person

hip flexer/leg machine not working (machine next to thermostat) 

Triangle area services came out last week and looked at it and will be back.

 

 

 

 

 

12/8/11

8:24a

2015 yearby d

alyssa

jb

email

our coffee table is coming apart. It's been broken since the first week of school (or possibly even before we noticed it then) but has been pretty cooperative until now. Could someone fix it, please?

IP

 

 

 

 

 

12/8/11

8:25a

206 oregon n

tara

jb

email

Our shower is clogged pretty badly. Could someone come by to fix this?

unclogged

Rt

 

 

 

12/8/11

12/8/11

1:06p

th #18

baek

jb

voicemail

no heat

IP

BT

 

 

 

 

12/8/11

1:06p

218 alex f

kathy

jb

phone

light outside their office is out - please check all bulbs on outside 2nd level

IP

DJ

 

 

 

 

12/8/11

1:08p

mv gym

wm

jb

email

The last two times I have been to the gym on central, one of the pulley systems on the workout machine has been broken. The weight is pulled up so that you cannot add weight to the machine. It looks like the rope is too short. Regardless, a quarter of the machine is now unusable until it is repaired.
I just wanted to let someone know so it could be fixed

ON ORDER

 

 

 

 

 

12/9/11

8:17a

1911 erwin c

 

jb

duty log

The resident called and said last Saturday their toilet had flooded and they called maintenance on Monday, who sent a plumber out on Tuesday to fix the problem. However, late last night the toilet was still not working and they believe that the problem was not all the way fixed by the plumber. They would like to prevent another flood from happening in their bathroom.

Toilets working good. No problems found. Maybe notify this resident that the outside sewer pipes were replaced at the problem areas so this should not happen again.

DN

 

 

 

12/9/11

12/9/11

8:45a

1901 erwin d

ay

jb

in person

bathroom exhaust fan not working; bathroom closet door off-track; need bulb for livingroom lamp - *come to office for key*

Repaired fan and door

DJ

 

 

 

12/9/11

12/9/11

10:40a

1915 erwin a

 

ih

phone

hall bath tub is clogged

unclogged tub

BT

 

 

 

12/9/11

12/12/11

8:18a

314 and t

sarah

jb

email

Can I please get someone to unclog the toilet at the earliest possible date?

unclogged

DJ

 

 

 

12/12

12/12/11

8:19a

smart home

kimberly

jb

email

On Friday, one of the doors on the first floor somehow had the entire outer glass pane broken. I called the Duke police to get someone to temporarily fix it (ie duct tape the entire pane). He said someone come over soon to repair the door. Is it possible to get someone to repair this door on Monday?  As the door is an entrance door, repairing it adequately and quickly is a matter of safety for the residents.

Glass is ordered and should be installed Wed.

DN

 

 

 

12/12

12/12/11

8:35a

1905 erwin l

per terry lynch

jb

email

**RED LOCK @ 2PM**

Locked

DJ

 

 

 

12/12

12/12/11

9:32a

mv commons

cca

jb

 

bathroom floor is coming up again

IP. Waiting on parts.

JM, BT

 

 

 

12/12

12/12/11

11:38a

201 alex a

 

jb

phone

door will not open/close from inside/outside; shower is clogged

Shower unclogged, no problems with doors, combination lock working fine.

RT

 

 

 

12/12/11

12/12/11

2:02p

smart home

cca

jb

 

rms 202/204 bathroom shower/sink draining very slowly

Unclogged, discovered ice maker was turned off, don't know why the students keep doing this.

RT

 

 

 

12/12/11

12/12/11

2:10p

1911 erwin c

stephen

jb

phone

heat not working

Replaced blower motor, working good now.

BT

 

 

 

12/12/11

 

 

 

 

 

 


 

 

 

 

 

 

12/13/11

9:33a

206 alex g

christopher

jb

phone

no heat

replaced relay

RT

 

 

 

12/13/11

12/13/11

9:33a

devil's den

cca

jb

 

coming from kitchen the 4th glass door to the patio has molding loose and can push on door and open it

repaired molding doors will lock

BT

 

 

 

12/13/11

12/13/11

2:08p

314 and b

eric

jb

email

last night my bathtub stopped draining the water. Could I please have someone from maintenance come help me figure out whats wrong? Thanks

unclogged

DJ

 

 

 

12/13/11

12/13/11

2:09p

1913 erwin g

 

jb

phone

smoke detector making chirping noise

Replaced smoke detector

BT

 

 

 

12/13/11

12/14/11

8:55a

1913 erwin e

mooki

jb

email

First, our refrigerator needs to be either fixed or replaced as it no longer keeps anything cold; the freezer seems to be working but the fridge doesn't.  Also, the small window next to the sliding door needs the glass replaced.  Finally, our door knob is also loose, so if the maintenance folks could fix that up as well that would be appreciated. - Dana, redlock this apartment and I will need 4 keys!

Remove ice buildup in freezee, replace freezer control plate, replace broken window glass, red locked apt. lubed door lock
Window Student abuse $64.00

BT

 

 

 

12/14/11

12/15/11

8:20a

1914 lewis m

laura

jb

email

the handle on our refrigerator is broken

Replaced handle

RT

 

 

 

12/15/11

12/15/11

3:38p

209 and e

cca

ja

 

patio screen door is off

replaced screen door

DJ

 

 

 

12/16/11

12/15/11

5p

1905 erwin b

 

ih

phone

light flickering in living room; pantry door in bathroom is off track

Replaced 3 lights,2 ballast, put bath closet door back on track and adjusted

BT

 

 

 

12/16/11

12/15/11

5p

th #22

 

ih

phone

toilet is not flushing; front door doesn't always lock easily

installed new flush kit, repaired lock.

RT

 

 

 

12/16/11

12/16/11

12:53p

205 alex g

 

ih

phone

patio door will not open; no windows in the apartment will open; bathtub is clogged; mold around the base of the toilet

Put patio door back on track,Repair windows that wont open, unclog tub, re caulked around toilet and floor along toilet

BT

 

 

 

12/16/11

12/16/11

2:53p

302 oregon j

 

jb

phone

clogged toilet

Unclogged toilet

DJ

 

 

 

12/16/11

12/19/11

8:12a

2011 yearby t

jin kyu

jb

online req

While attempting to take down a cloth hanger attached to the wall, parts of the wallpaper fell off with it. I have another same hanger left, but couldn't take it out because that might happen again. I had to leave for the airport right after, and no one might be in the apt now. But anyway can you help take that down? It's in the living room wall right next to the kitchen. Thank you!

patched holes and repaired

JM, DJ

 

 

 

12/19/11

12/19/11

8:14a

1905 erwin a

kelsey

jb 

email

I live in 1905 Erwin and either the heater has stopped working or it has been turned off while I am still living here. As it is cold, can it please be turned back on or can someone come fix it if it is broken?

Turned heat on, at the thermostat.

RT

 

 

 

12/19

12/19/11

8:15a

2011 yearby t

joel

jb

email

Just before moving out of my room in Yearby 2011 T, I tried to take a clothes hanger attached to the living room wall,  but in the process parts of the wallpaper fell out with it.
There was one more same hanger, but I couldn't try to take it out because I might do that again.  I had to move right to the airport, so I just submitted a work request now after coming back home. Can you please check if the work request go through before room inspection (both me and my roommate is moving out next semester) and avoid being charged?

Patched hole and repaired

JM, DJ

 

 

 

12/19

12/19/11

10:18a

1712 pace j

machael

jb

in person

living room light is out

Replaced bulbs

DJ

 

 

 

12/19/11

12/19/11

10:18a

312 and a
210 alex d
1809 erwin d

terry lynch

jb

email

Red lock public commons

All red locked

BT, RT

 

 

 

12/19/11

12/19/11

10:19a

204 alex c
220 alex m
215 alex b
205 alex d
201 alex a
209 and e

terry lynch

jb

email

change combinations on locks

All combos changed

DN, RT

 

 

 

12/19/11

12/20/11

8:11a

1712 pace s

yifan

jb

online req

the kitchen stove smoke ventilator will not turn off fully. It continues to run after I turn the button all the way to the right (making lot's of noise) Many thanks~!

Turned button to the left to cut it off.

RT

 

 

 

12/20/11

1/3/12

8:21a

1708 pace s

amber

jb

voicemail

clogged toilet

unclogged

BT

 

 

 

1/3/11

1/3/12

8:21a

smart home

jim gaston

jb

email

Hi Jim,
I apologize for the delay, but I have an architect lined up to come out and look at the Washer/Dryer relocation work we spoke of a while ago.  I will need for him to review the work, and prepare a sketch that I can give to a GC, in order to obtain a cost proposal
I have this set up for Tuesday, Jan 3, at 1 PM.  Will you be available at that time to let me into the living space, or will you make arrangements so that I can get in?
Dudley
Hi Dudley,
I am out of the office till Jan 4. Please contact RLHS central office to arrange entry into smarthome. email rlhs-central@studentaffairs.duke.eduphone 919 684 5813
Thanks,
Jim

Let him in

BT

 

 

 

1/3/12

1/3/12

10:05a

th #1

dan

jb

email

OIT office heat not working in TH #1

Working good

DP

 

 

 

1/3/12

1/3/12

2:17p

devils den

cca

jb

 

electrical plate on hardwood near kitchen is coming up and needs to be put back down

glued down plate

DJ

 

 

 

1/3/12

1/3/12

2:17p

th #10

 

jb

phone

lights out in kitchen and outside bathroom

Replaced bulbs and switch

DP

 

 

 

1/3/12

1/3/12

2:56p

devils den

cca

jb

 

one of the servers has naked wires coming out of it

glued cover down

BT

 

 

 

1/3/12

1/4/12

8:07a

1915 yearby d

ivy

jb

email

Someone had already come by earlier last semester but my room still does not heat very well so it is always comparably colder than the rest of the apartment. It is usually okay except at night it gets very cold. I live in 1915 Yearby D in the larger bedroom at the end of the hall. Could someone come by to try to fix it?

adjusted vents

RT

 

 

 

1/4/12

1/4/12

2:52p

1708 pace

cca

jb

 

outside water faucet has frozen and there is an ice trail from building to sidewalk

repaired valve

DP

 

 

 

1/4/12

1/4/12

2:53p

1913 erwin e

cca

jb

 

remove red lock, lock door and patio door

Removed and installed original lock

DJ

 

 

 

1/4/12

1/5/11

8:30a

206 oregon u

robert

jb

online req

the heater is not working. the fan will blow but the air coming out of the vents is cold. I reset the breaker for the heater but it didnt work.

Changed heat relay

RT

 

 

 

1/5/11

1/5/11

1:57p

1712 pace o

sophie

jb

phone

clogged toilet

unclogged

Dp

 

 

 

1/5/12

1/6/12

10:38a

th #25

elena

jb

phone

tub is clogged; shower head needs to be replaced - its spraying water all over the walls when shower is on

Unclogged, replaced shower head.

RT

 

 

 

1/6/12

1/6/12

2:24p

205 alex f

sid

jb

phone

clogged toilet

unclogged

DP

 

 

 

1/6/12

1/6/12

2:49p

1700 pace d

jb

jb

 

change lock on mailbox - index 1, 2, 3, 4 Key #875

Box C593-08

Changed and gave keys to 217

RT

 

 

 

1/6/12

1/7/12

9:27a

206 alex c

cca

jb

 

hall closet door is off

Put back in

DP

 

 

 

1/7/12

1/7/12

9:27a

1905 erwin l

cca

jb

 

kitchen drawer missing -  apartment being prepared for new dining director, viewing apartment next week

Moday

 

 

 

 

 

1/7/12

12:15PM

1809 Erwin

student

 

 

Threshold at door broken

Repaired threshold

BT

 

 

 

1/7/12

1/7/12

3:48p

312 and a
210 alex d
1809 erwin b

CCA

jb

 

remove red locks from public commons

removed red locks

RT

 

 

 

1/8/12

1/8/12

8:25a

202 alex d

alexandra

jb

duty log

Called regarding a small leak from the kitchen sink drain (right side).

Repaired leak

RT

 

 

 

1/8/12

1/9/12

8:28a

1911 yearby l

larae

jb

online req

The door to the bathroom closet has come off of the hinge. It has been off track for the entire semester, but usually we are able to put it back on the track.

Adjusted door hardware and reinstalled door.

BT

 

 

 

1/9/12

1/9/12

9:01a

th #13

 

jb

phone

no heat

Replaced igniter

DP

 

 

 

1/9/12

1/9/12

2:53p

206 oregon e

bree

jb

phone

dining table leg broken - table very unsteady

Tightened legs

RT

 

 

 

1/9/12

1/9/12

2:54p

220 alex g

garrett

jb

email

The bathroom light in my apartment has gone out over break and needs to be repaired. Thank you

Replaced light

DJ

 

 

 

1/9/12

1/9/12

4:13p

1708 pace r

 

ek

phone

kitchen light flickering; wooden panel under sink has fallen out; door bar on refrigerator door fell off

replaced 2 ballast, 2 lights, 2 frige door brackets reattached false drawer front

BT

 

 

 

1/10/12

1/9/12

4:14p

th #25

elena

jb

in person

light over dining table in kitchen is flickering like in a horror movie

Replaced bulbs/ ballast

DP

 

 

 

1/9/12

1/10/12

8:03a

206 oregon a

natasha

jb

online req

The sink in the bathroom is leaking underneath. I heard something before but did not decide to inspect it until yesterday. I saw that water is leaking from a pipe in the back. 

Snaked out main sewer line of building

BT

 

 

 

1/10/12

1/10/12

8:07a

302 oregon f

molly

jb

email

change hvac filters

Changed

RT

 

 

 

1/10/12

1/10/12

8:08a

1914 lewis p

joshua

jb

email

I just got back, and my refrigerator and freezer isn't working.  It's blowing air, but the air isn't nearly cold enough to freeze anything in the freezer or keep things cold enough in the refrigerator part.

Replaced refrigerator

DP

 

 

 

1/10/12

1/10/12

8:12a

mv gym

cca

jb

 

the gym equipment is still not repaired, can we get a date or call in another company?  this was 1st reported 12/2, and supposed to be resolved by 1/7 per Tony Bumphus

Repaired and all working

DN

 

 

 

1/11/12

1/10/12

8:14a

soccer field

cca

jb


gate near parking lot hard to open/close as someone tried to kick it in during break, 1st reported 1/4 during staff mtg.

Repairedon 1/4. must have been damaged again. Had to readjust the gate again, We think people are kicking it to open it.

RT




1/10/12

1/10/12

9:14a

218 alex e

armetta

ek

phone

door is sticking - hard to open/close

Repaired door

DP

 

 

 

1/10/12

1/10/12

9:31a

1809 erwin e

jennifer

jb

email

the stove smokes when I turn on any of the burners.  It is not my frying pan because when I removed the pan, the burner was still smoking.  Could someone from maintenance come and take a look at the stove?

Cleaned eye and burned off residue

RT

 

 

 

1/10/12

1/10/12

10:21a

1911 yearby g

insp sht

jb

 

living room light flickers; living room vertical blinds do not open all the way; dining table is unstable, loose leg

Tightened table legs, replaced light bulbs, Replaced vertical blinds

RT

 

 

 

1/10/12

1/10/12

10:23a

205 alex y

insp sht

jb

 

in living room the small screen will not close; the verical blinds are missing 1 slat;

Closed screen, Blinds OK

BT

 

 

 

1/10/12

1/10/12

10:24a

202 alex d

insp sht

jb

 

living room lamp flickers and makes sizzling noise; screen door gets stuck

Replace lamp socket, lube screen door.

BT

 

 

 

1/10/12

1/10/12

10:26a

1913 erwin f

evan

jb

in person

2nd back single bedroom door frame & lock broken - student abuse need charges

Repaired  $25.00 charge

DP

 

 

 

1/10/12

1/10/12

11:14a

314 and a

 

ek

phone

thermostat set on 80, but no heat (dana, devon called and he asked to call robert as devon and benny working on main drain @ 206, robert responded to call)

Replaced relays

RT

 

 

 

1/10/12

1/10/12

1:02p

th #18

baek

jb

phone

no heat

Replaced igniter

DP

 

 

 

1/10/12

1/10/12

1:04p

204 alex b

 

jb

voicemail

linen closet door has come off track; towel rack and shower curtain bar have fallen down

Reattached shower rod, towel bar, adjust and rehang closet door.

BT

 

 

 

1/10/12

1/10/12

2:55p

209 alex a

laya

jb

phone

clogged toilet

IP

DJ

 

 

 

 

1/10/12

3:02p

1913 erwin h

catherine

jb 

phone

kitchen cold water faucet not working; 1st bedroom lamp flickering; master bedroom window will not shut

replaced stem. lightbulbs, shut window

DP

 

 

 

1/10/12

1/11/12

8:18a

220 alex n 

john

jb

email

the towel rack above the toilet is broken, the light in the living room is broken, both closet doors in the living room are off the hinges, and the cabinet near the sink is broken. In addition to those, the light in the kitchen flickers and there are various markings and small holes on the walls.

Repaired towel rack, replaced bulbs, reinstalled doors, repaired cabinet

DJ

 

 

 

1/11/12

1/11/12

9:45a

1914 lewis g

kayla

jb

phone

ceiling in bathroom leaks when apartment above (K) uses toilet or shower

replaced toilet seal in above apartment

DP, JM

 

 

 

1/11/12

1/11/12

11:18a

314 and p

 

jb

phone

no hot water again this morning; maintenance came in yesterday afternoon and got it working, but now they have no hot water

Changed WH thermostat.

BT

 

 

 

1/11/12

1/11/12

11:21a

1905 erwin c

 

jb

phone

bathroom closet door came off track

Replaced and adjusted door

 

 

 

 

1/11/12

1/11/12

11:39a

220 alex h

 

jb

phone

no power in bedroom

Replaced lamp cord

DJ

 

 

 

1/11/12

1/11/12

1:34p

1700 pace d

insp sht

jb

 

refrigerator leaks

unstopped drain line

DP

 

 

 

1/11/12

1/11/12

1:35p

206 oregon r

insp sht

jb

 

living room lamp is malfunctioning; the refrigerator makes a loud weird noise when the fan comes on

Replaced lamp, no problems found with refrigerator

BT, JM

 

 

 

1/11/12

1/11/12

3:10p

210 alex g

insp sht

jb

 

kitchen sink leaks

Repaired leak

DP

 

 

 

1/11/12

1/11/12

3:16p

1708 pace n

insp sht

jb

 

kitchen cupboards do not close well; drawer does not open

Adjusted cabinets and left note that, "False drawer fronts at sink do not open"

RT

 

 

 

1/11/12

1/11/12

4:16p

2015 yearby v

insp sht

jb

 

kitchen light flickers alot

Replaced ballast and bulbs

RT

 

 

 

1/12/12

1/12/12

8:06a

221 and c

amin

jb

voicemail

living room light flickers

replace ballast

BT

 

 

 

1/12/12

1/12/12

8:07a

1915 erwin h

 

jb

voicemail

kitchen and hallway lights out

Replaced bulbs

RT

 

 

 

1/12/12

1/12/12

8:07a

2015 yearby e

joe

jb

voicemail

bathroom light out

Replaced bulbs

RT

 

 

 

1/12/12

1/12/12

8:08a

2011 yearby n

michael

jb

online req

Lock is messed up. Sometimes it doesn't lock all the way and sometimes the knob does not rotate properly.

Lubed lock

BT

 

 

 

1/12/12

1/12/12

8:09a

1915 erwin f

carrie

jb

online req

The electricity is not working in two of the living room walls (the green wall and the wall on the right when you walk in), and the lamp in the corner of the room is not working either (we tried changing the bulb for that already). Lastly, one of the hallway lamps is not working. Also, do you know where we can borrow a vacuum cleaner? Thanks!

Replaced lamp, Reset breaker, Replaced dining room bulbs, and hall bulbs

RT

 

 

 

1/12/12

1/12/12

8:10a

1914 lewis o

doug

jb

email

The lock on our bathroom door is broken. It just turns and doesn't lock.

Repaired door lock

 

 

 

 

1/12/12

1/12/12

8:11a

1708 pace p

joyce

jb

email

The right handle of my bathroom faucet is loose, and there's a constant ticking sound in my bedroom (however, when I push against the wall, the sound stops. I think it may be because one of the walls are loose). Can you help me troubleshoot? 

replaced both faucet stems

BT

 

 

 

1/12/12

1/12/12

8:25a

1911 erwin d

neil

jb

email

living room light fixture is out

Replaced ballast and lights

BT

 

 

 

1/12/12

1/12/12

9:33a

210 alex e

insp sht

jb

 

door to closet in living room has a hole in it; 1 kitchen drawer is missing; light out in kitchen; bedroom outlet cover on wall to the right is loose

Tightened outlet cover, put false drawer front back on, changed bulbs, installed new lens cover on light

BT

 

 

 

1/12/12

1/12/12

1:03p

1700 pace r

rachel

symone

phone

living room light flickers

Replaced 3 bulbs 2 ballast

DP

 

 

 

1/12/12

1/12/12

1:04p

220 alex h

 

jb

phone

no electricity in bedroom

Reset breaker

DP

 

 

 

1/12/12

1/12/12

1:05p

1905 erwin c

 

symone

phone

sliding door in bathroom off track

Repaired

DP

 

 

 

1/12/12

1/12/12

1:44p

th #24

tobias

jb

email

unfortunately, our apartment (graduate housing 301 Swift Avenue, Apartment 24) has cracks in the bathroom/shower. As a result, mold is inevitable and I am concerned about health issues. Please have your office renovate our bathroom as soon as possible.

Renovations complete. cleaned tub at caulk line.

RT

 

 

 

1/12/12

1/12/12

3:22p

2011yearby h

michael

jb

online req

lamp in living room won't turn on, probably a burned out light bulb.

Replaced bulb

DJ

 

 

 

1/12/12

1/12/12

3:34p

206 alex h

kristie

lo

phone

stove/oven smells like gas when turned on.

no problems found

Rt

 

 

 

1/12/12

1/12 /12

4:16p

215 alex g

insp sht

jb

 

pantry door doesn't close; 1 bedroom lamp broken; 1 bedroom lamp has bent plug

IP

 

 

 

 

 

1/13/12

8:28a

1700 pace f

melissa

jb

email

outside light is out; living room light is out

replaced bulb

DP

 

 

 

1/13/11

1/13/12

9:37a

210 alex g

insp sht

jb

 

molding of front door has a hole air is coming through; holes in screen door; bathroom closet door is off-track; bathroom door has holes in it; the kitchen sink leaks

IP

 

 

 

 

 

1/13/12

8:20a 

2011 yearby c 

heetee 

jb

online req 

Living room light bulbs flicker on and off. The two desk lamp light bulbs are out as well. 

Replaced bulbs

DP

 

 

 

1/13/12

1/13/12

10:09a

221 and h

seokhyun

jb

in person

back bedroom outlet near bed @ door not working; front right burner not working; outlet in living room between kitchen & hall not working; hall light is out; bathroom and kitchen cabinets are broken. *student will be home most of the day to direct to issues*

Replaced hall bulbs, replaced bifold door bracket, adjusted bath closet door, outlets work with wall switches, replace ac filter, replace stove burner socket

RT,BT

 

 

 

1/13/11

1/13/12

1:13p

221 and e

aaron

jb

online req

Closet light is not working for bigger bedroom, and fan in bathroom is very loud.

Replaced bulb, and bath fan

RT

 

 

 

1/13/12

1/13/12

1:52p

314 and q

 

ek

phone

caught mouse in kitchen under red bucket, would like it removed, also set traps and check for entry holes

Removed mouse, set traps. Mouse was white. (probably domesticated)

DP

 

 

 

1/13/12

1/13/12

1:52p

1915 yearby l

sarah

ek

phone

clogged tub

Unclogged tub

DJ

 

 

 

1/13/12

1/13/12

1:52p

1712 pace q

insp sht

jb

 

inside bar on door of refrigerator is broken

Repaired temp. waiting on parts

BT

 

 

 

1/13/12

1/13/12

1:54p

1809 erwin e

insp sht

jb

 

living room vertical blinds broken;

Blinds fixed, put on another big screen

BT

 

 

 

1/13/12

1/13/12

1:55p

2011 yearby w

insp sht

jb

 

horizontal blinds in bedroom broken (don't open/close)

Reinstalled turn rod.

BT

 

 

 

1/13/12

1/13/12

2:37p

1712 pace c

 

jb

phone

living room outlets out

Reset breaker

DJ

 

 

 

1/13/12

1/13/12

2:37p

1901 erwin i

 

jb

phone

broken window, back bedroom (student abuse??)

Replaced glass student abuse Cost $64.00 (34labor 30glass)

RT

 

 

 

1/13/11

1/13/12

2:39p

206 oregon a

insp sht

jb

 

bedroom lamp not working

Replaced bulb

DP

 

 

 

1/13/12

1/13/12

4:15p

1911 Yearby h

 

DN

Phone/Jan

Linen closet door off, L/R lights out

Replaced lights and adjusted door 0

BT

 

 

 

1/13/12

1/13/12

4:34p

301 oregon l 

insp sht

jb

 

bathroom cabinet door broken; bedroom window hard to open

Repaired cabinet, lubed window

RT

 

 

 

1/17/12

1/13/12

4:39p

1712 pace o

insp sht

jb

 

one of the veritcal blinds in living room broken off; right front burner not working; bedroom blinds broken; medicine chest doors off-track; front door knob broken & falling off inside

Repaired all

DJ

 

 

 

1/17/12

1/17/12

8:05a

1915 erwin b

carmen & crystan

jb

online req & email

Bathroom shower drain is clogged with hair from previous roommates. in the bathroom at the back of the apt (so the one that's a part of the double room) the knob thing that turns the water on in the shower broke off, cannot really turn water on until fixed much appreciation!

Unclogged tub, fixed shower handle

DJ

 

 

 

1/17/12

1/17/12

8:06a

312 and h

marianne

jb

online req

Air extractor in bathroom is not working. Outlets in the bathroom are not working either which leads me to think there might be some sort of electrical problem. Outlet between bedroom and bathroom is not working either,  light bulb on a lamp on top of shelf not working...tested it on a different outlet and it works....however, the outlet in the hallway between bedroom and bathroom is not working

Reset breaker

BT

 

 

 

1/17/12

1/17/12

8:06a

205 oregon h

christopher

jb

online req

The lock on our bathroom door does not work. The little button that turns to lock the door just spins. 

Repaired lock

RT

 

 

 

1/17/12

1/17/12

8:07a

202 alex d

alixandra

jb

online req

Unable to lock sliding glass door in living room. 

IP

 

 

 

 

 

1/17/12

8:08a

205 oregon b

victoria

jb

online req

Overhead light in main living area has one lightbulb that is out or occasionally flickering. I cant reach the fixture. Thank you!

Replaced bulbs

RT

 

 

 

1/17/12

1/17/12

8:08a

mv gym

sharif

jb

email

The latch for the lat bar at the weight room is a little messed up and its not balanced anymore. i'm not sure who to ask about fixing this. **Dana - do I need to find someone else?  Problem started 12/2!

IP

 

 

 

 

 

1/17/12

8:13a

221 and e

aaron

jb

online req

Closet light is not working for bigger bedroom, and fan in bathroom is very loud.

repaired last week

BT

 

 

 

1/17/12

1/17/12

8:14a

1915 erwin e

lizzeth

jb

email

We have been having some issues with one of the toilets in our apartment. It won't flush sometimes and we have to wait hours so that it can flush again. Can you please help us with this issue? 

Cleaned dirt out of fill valve

BT

 

 

 

11/17/12

1/17/12

8:14a

1911 erwin a

john

jb

email

I currently live in 1911 Erwin Apt. A in the back double room.
Our bathroom (the one attached to the double) fan is very very loud
and we were wondering if this could be remedied.  Also, one of the
bulbs in the hallway is burned out and we were wondering if we could
also have that replaced.

Replaced 2 ballast, 4 bulbs lubed bath fan

Rt

 

 

 

1/17/12

1/17/12

8:15a

1712 pace p

linda

jb

email

Would it be possible for RLHS to come in and install a second towel rack in the bathroom 

IP

 

 

 

 

 

1/17/12

8:16a

1914 lewis p

joshua

jb

email

The light in our bathroom stopped working this morning.

Replaced ballast and bulbs

DJ

 

 

 

1/17/12

1/17/12

8:17a

2011 yearby i

daniel

jb

duty log

Residents clogged toilet. Looked for plunger - unsuccessful. Residents did not want me to page GMS and will wait until Tuesday to have issue resolved.

Unclogged toilet

DJ

 

 

 

1/17/12

1/17/12

8:18a

215 and f

monica

jb

duty log

Black "soot" on white surfaces in apt. Resident did research and thinks it is coming from furnace and is afraid of Carbon Monoxide.

IP

 

 

 

 

 

1/17/12

8:19a

204 alex e

kesha

jb

duty log

Outside Light is blown

Replaced light

JM

 

 

 

1/17/12

1/17/12

8:20a

204 alex h

kesha

jb

duty log

Stove hood light is blown

Replaced bulbs

DJ

 

 

 

1/17/12

1/17/12

8:22a

th #10

shih

jb

voicemail

no heat

repaired on 1/16/12 checked out again on 1/17/12 heat working well.

RT

 

 

 

1/17/12

1/17/12

8:24a

302 and d

morgan

jb

duty log

Resident believes sewage is leaking outside her apartment door. Visited site - large puddle, but no sewage smell...please check to see if puddle still there and what it could be 

Tried to unclog but our machine is too small, Dana called Drains Plus and they unclogged main line

BT

 

 

 

1/17/12

1/17/12

8:26a

217 and - office

ayesha

jb

in person

install bulletin board in AY's office

IP

 

 

 

 

 

1/17/12

9:46a

2011 yearby e

 

jb

ih

water damage on the ceiling of bathroom from water dripping down over toilet

Replaced 1 ceiling tile

BT

 

 

 

1/18/12

1/17/12

9:48a

1712 pace f

insp sht

jb

 

right front burner not working; bedroom light switch doesn't work; 

Pluggedin burner, switch ok

BT

 

 

 

1/17/12

1/17/12

10:38a

1712 pace j

insp sht

jb

 

shower is broken, lever to release water into shower head came out; bedroom door sticks

Tighten bath door, screw button on spout

BT

 

 

 

1/17/12

1/17/12

11:08a

1712 pace s

insp sht

jb

 

bathroom exhaust fan makes loud rumbling sound; bathtub drain cover loose

Repaired

RT

 

 

 

1/17/12

1/17/12

11:31a

1809 erwin d

insp sht

jb

 

shower curtain rod keeps falling down

repaired

DP

 

 

 

1/17/12

1/18/12

8:20a

201 alex c

alex

jb

online req

The outlets along the left (as you are walking into the apartment) wall of the living room do not work. 

IP

 

 

 

 

 

1/18/12

9:21a

206 alex b

insp sht

jb

 

bathroom exhaust fan outlet reset button will not stay on

Replaced GFCI switch

RT

 

 

 

1/18/12

1/18/12

9:22a

210 alex f

insp sht

jb

 

right front burner not working; refrigerator handle fell off; kitchen faucet water flow is very slow

Replaced burner socket, refirg. handle, cleaned faucet arator

BT, JM

 

 

 

1/18/12

1/18/12

9:23a

206 oregon g

insp sht

jb

 

back burners not working

Repaired back burners

RT

 

 

 

1/18/12

1/18/12

9:24a

205 oregon l

chris

jb

phone

they have a mouse living under their stove can we set traps and check for entry holes

IP

 

 

 

 

 

1/18/12

1:16p

205 oregon c

seth

jb

in person

mouse coming in loose board behind stove, can the board be secured in place?  (Monet the cat lives there, so we cannot put down glue strips)

IP

DJ,JM

 

 

 

 

1/19/12

8:34a

th #8

ni

jb

phone

the kitchen faucet is leaking

Replaced stems

RT

 

 

 

1/19/12

1/19/12

8:34a

1708 pace m

jeesoo

jb

email

the ceiling light blinks periodically

IP

DJ

 

 

 

 

1/19/12

9:46a

th #10

cca

jb

 

there is an outside faucet dripping at the end of the building right @ th #10

Turned water off

RT

 

 

 

1/19/12

1/19/12

9:55a

th #22

khubaib

jb

email

The lock of the entrance door of my apartment has not been working. I have had it fixed many times, but each time it has been fixed, it stops working again after a few days. I will appreciate if you can send someone to take a look at it.

Replaced dead bolt

RT

 

 

 

1/19/12

1/19/12

10:01a

221 and h

seok

jb

in person

front door knob is loose; it just turns around and around

Repaired

DP

 

 

 

1/19/12

1/19/12

10:09a

314 and k

joshi

jb

phone

bathroom sink is leaking

Repaired sink

DP

 

 

 

1/19/12

1/19/12

11:31a

206 oregon j

taylor

jb

phone

bathroom light is out

Replaced bulb

RT

 

 

 

1/19/12

1/19/12

1:13p

205 alex f

 

jb

phone

no lights working in bedroom

Reset breaker

BT

 

 

 

1/19/12

1/19/12

1:14p

2015 yearby b

 

jb

phone

outside light is out

Replaced bulb

BT, JM

 

 

 

1/19/12

1/19/12

3:13p

1914 lewis L

taylor

jb

online req

The toilet is flushing very slowly.

IP

 

 

 

 

 

1/19/12

3:13p

205 oregon e

 

lo

phone

kitchen lights flicker; mouse in apartment - please set glue traps and check for entry holes (Dana, Clegg's was out before 8am this morning & baited building) 

Replaced ballast and lights (3), filled all holes for mice, changed smoke detector

RT

 

 

 

1/19/12

1/19/12

3:14p

204 alex c

 

jb

phone

bathroom towel rack is falling; toilet seat is loose; bathroom outlet not working

Student gave wrong address

 

 

 

 

 

1/19/12

3:53p

215 alex b

 

lo

phone

ubuntu common room toilet not working

repaired

DP

 

 

 

1/20/12

1/20/12

9:15a

206 alex c

 

lo

phone

toilet is not flushing properly and girgling; and water coming up in tub 

Unclogged main sewer line

RT, BT

 

 

 

1/20/12

1/20/12

10:43a

218 alex e

armetta

jb

phone

need shelves installed in bathroom

IP need to order shelving

 

 

 

 

 

1/20/12

2:12p

209 and a

yavuz

jb

phone

masterbath tub clogged; right front burner not working

Unclogged tub, new burner

DJ

 

 

 

1/20/12

1/20/12

3:39p

1907 erwin e

 

ek

phone

kitchen sink is clogged; screw came out of bed frame, and falling apart in small bedroom

Put bedframe back together, unclogged sink

BT

 

 

 

1/20/12

1/20/12

3:40p

215 and c

nolan

jb

phone

1st bedroom window is broken - student abuse?

Replaced glass Charge of $64.00 (labor 34, glass 30)

RT

 

 

 

1/20/12

1/20/12 

3:41p

1915 yearby b

jennifer

jb

phone

bathroom linen closet door off track; outlet in bathroom not working

Door back on, Outlet reset

DJ

 

 

 

1/20/12

1/23/12

10:09a

312 and

cca

jb

 

main sewer line draining outside of 312 anderson building

All clear

BT

 

 

 

1/23/12

1/23/12

10:10a

1911 yearby J

ashley

jb

online req

Heat is working great in the living room and hallway area, but the bedroom at the end of the hall is never really heated. We tried increasing the temperature setting on the thermometer, but it simply makes the rest of the house a sauna and doesn't do anything for the bedrooms.

Adjusted heat vents

DP

 

 

 

1/23/12

1/23/12

10:10a

208 alex e-print

cca

jb

 

lock core messed up -** Dana, devon picked up order, then robert called me about this & said his key wouldn't work claiming lock shop put in wrong core, but the students and our keys have worked until this morning as confirmed by CCA staff when they went into clean, students also having trouble - have put in a work order to the lock shop **

 

 

 

 

 

 

1/23/12

10:10a

314 and j

julie

jb

phone

no heat *Devon picked up*

Replaced time delay relay

DP

 

 

 

1/23/12

1/23/12

10:10a

1914 lewis a

timothy

jb

email

Could we get our door lock fixed? It has been difficult to turn the key in order to lock/unlock it during the past two weeks. *Devon picked up*

 

 

 

 

 

 

1/23/12

11:42a

1907 erwin d

 

ss

phone

clogged toilet

Unclogged

BT

 

 

 

1/23/12

1/23/12

11:42a

314 and h

katy

jb

phone

killed mouse last night & it is under a trash can with an iron on top in the living room - please remove and check for entry holes, and set glue traps

Removed and left traps covered entry holes

DP

 

 

 

1/23/12

1/23/12

2:22p

1911 yearby i

Modupe

jb

email

My toilet isnt flushing very well anymore. I dont flush anything other than toilet paper, so Im not sure what could have caused it, and was hoping someone could come and take a look at it. 

Augered toilet and its flushing fine.

BT

 

 

 

1/23/12

1/23/12

2:23p

314 and d

erik

jb

online req

One of the fluorescent bulbs in the ceiling light in the sitting area of our apartment has gone out.  Would someone be able to replace that at some point?

Replaced 3 light bulbs

DP

 

 

 

1/23/12

1/23/12

3:39p

1914 lewis v

kim

jb

phone

living room light flickers; front door lock very stiff hard to lock/unlock

Replaced ballast, 3 bulbs, and lubed lock

DJ

 

 

 

1/23/12

1/24/12

8:36a

smart home

kimberly

jb

email

Four of the larger spotlights in the kitchen of the SmartHome are out (not to be confused with the small, circular track lights). Could we get these replaced soon?

Replaced 4 bulbs

BT, JM

 

 

 

1/23/12

1/24/12

8:37a

1712 pace e

andrew

jb

email

porch light out

IP

DJ

 

 

 

 

1/24/12

9:51a

uncle harry's

 

jb

phone

the bathroom faucet has no water pressure

Replaced aerator

DP

 

 

 

1/24/12

1/24/12

9:52a

215 alex c

 

ih

phone

heat not working in bedrooms but is fine in the livingroom

Opened heat vent in Bedroom

BT

 

 

 

1/24/12

1/24/12

10:43a

1708 pace s

debra

jb

phone

shower will not turn off - water runs constantly

Replaced knob

RT

 

 

 

1/24/12

1/24/12

11:34a

2015 yearby b

uvo

jb

phone

thermostat not working - apartment really hot

Replaced T-stat

DP

 

 

 

1/24/12

1/24/12

11:34a

1915 erwin j

amber

jb

in person

hall closet door came off; masterbath sink faucet has no water pressure

Replaced aerator, adjusted closet doors.

RT

 

 

 

1/24/12

1/24/12

1:20p

209 alex b

sanjay

jb

phone

thermostat not working - heat won't turn off

Replaced T-stat and time delay relay

BT

 

 

 

1/24/12

1/26/12

8:27a

220 alex q

robinson

jb

email

Unfortunately, my bathroom has two issues right now. The first, and more serious, is that my bathroom door is broken. The lock broken somehow, and as ridiculous as this sounds, I actually got locked in the bathroom for an hour or so. I tried to get out on my own, but to no avail. Eventually I got in contact with some other guys who live around me and they came and disassembled the door knob so I could get out. I still have all the parts; they are sitting on a desk. The second is just that my bathroom light is getting pretty dim; I think one of the bulbs may be burned out. *Dana this was from rlhs-central, you probably got it*

replaced bath lock. replaced light bulbls

RT

 

 

 

1/26/12

1/26/12

8:29a

302 and a

ben

jb

email

The lamp in bedroom of the 302 Anderson A Common Room doesn't have a light bulb.

Replaced bulb

RT

 

 

 

1/26/12

1/26/12

8:29a

1914 lewis q

ben

jb

email

Also, the metal netting type material between the metal frame and ceiling of the porch for my apartment (1914 Lewis Q) is broken and there was a bird living there last spring. Any chance it could be fixed?

Replaced filler material

DP, JM

 

 

 

1/26/12

1/26/12

8:30a

220 alex c

greg

jb

email

1) 2 of the 3 lights in our kitchen light are out. Will RLHS fix that or is that our responsibility?
2) During finals week of last spring semester (Spring 2011) my then-roommate, Garrett Ruhland, slept through his flight home and ended up punching the door to our bedroom, resulting in minor, but noticeable, damage. When he did not report it after the incident, I let it go and we continued to ignore the problem through the end of last semester when he moved out. Now that Garrett has moved out and has failed to report the incident to you I felt the need to report it now. The damage is minor and does not need to be fixed in the near future, but my main concern is that me and my current roommate, Josh Schwartzman, will be charged for the damage instead. Please let me know if there's anything I can do to help you!  *Dana - student abuse*

IP

 

 

 

 

 

1/26/12

8:30a

1915 erwin e

skylar  & breann

jb

email

The shower curtain rod in the bathroom of the double room fell down. We'd appreciate it if you could fix it ASAP.  all three overhead lights (2 in kitchen and 1 in living room) are very dim. one light in the kitchen flickers (like a strobe light) for a prolonged period after it is turned on.

Reattached shower rod, replaced 2 ballast and 6 bulbs

BT

 

 

 

1/26/12

1/26/12

8:33a

1911 erwin f

mark

jb

email

The toilet seat hinge in our apartment broke, so the toilet seat assembly is not connected anymore. If someone could come by and fix this that would be great!

Repaired toilet seat, rehung towel bar

DP

 

 

 

1/26/12

1/26/12

8:34a

205 alex f

sidney

jb

email

Can I make a maintenance call for a clogged toilet?

Unclogged toilet

BT

 

 

 

1/26/12

1/26/12

11:58a

218 alex f

cathy

jb

phone

light out

replaced bulb

RT

 

 

 

1/26/12

1/26/12

3:10p

205 oregon L

chris

jb

phone

caught mouse and would like additional glue traps set, and check apartment to see where they are coming in, and block those entrances.

Set traps and filling holes on 1/27/12

RT

 

 

 

1/26/12

1/26/12

3:57p

th #19

 

lo

phone

kitchen light out 

Replaced bulb

DP

 

 

 

1/26/12

1/27/12

8:50a

1914 lewis q

ben

jb

email

One of our floor tiles that had been cracked for a while broke today. It's 2 rows in from the door, right next to the carpet. Can it be fixed?

IP


 

 

 

 

1/27/12

9:30a

312 and b

 

lo

phone

tub drain clogged; kitchen light out; one of blinds in living room is detached

IP

 

 

 

 

 

1/27/12

10:12a

302 and c

insp sht

jb

 

one of the living room chairs is broken; fire extinguisher missing

IP

DJ

 

 

 

 

1/27/12

2:07p

204 alex d

 

sw

phone

bathroom towel rack coming down; outlet on far wall near bathroom (in bedroom area) is not working; toilet seat loose

Patched wall, Reinstalled towel rods,

RT,JM

 

 

 

1/29/12

1/27/12

2:09p

th #8 

tae kim

jb

phone

wind blew the screen off main bedroom window

IP

 

 

 

 

 

1/27/12

2:45p

1913 erwin b

maggie

jb

phone

hall light out close to master is out; shower curtain rod came down in hall bath

IP

 

 

 

 

 

1/27/12

2:46p

1907 erwin b

shreyan

jb

email

The mirror on the back of my door has been loose all semester- I sporadically tighten the screws and it's usually fine. Yesterday however as I closed my door the mirror fell loose and shattered. I've removed all the large pieces, however there is still a large amount of glass in the hallway and I wanted to know whether I could borrow a vacuum cleaner in order to take care of the situation.

Maint. doesn't have a carpet vacuum.

 

 

 

 

 

1/27/12

3:45PM

302 And  H


DN

email

Tub drain slow.

IP

 

 

 

 

 

1/29/12

8:13a

2011 yearby q

alexander

jb

3 online req   on 1/27, 1/28, 1/29

The toilet first seemed to be clogged, then drained while the water kept running. The bathroom floor filled with water while I was out. I turned off the water to the toilet using the spigot at the bottom left. The bathroom is still flooded and I don't want to turn on the toilet water again until it is fixed. Thanks in advance  Toilet is leaking at the base 1) Bottom-right stovetop does not heat up. 2) Bathroom door lock is broken. thank you

IP

 

 

 

 

 

1/29/12

8:15a

1915 erwin k

annie

jb

online req

The left hinge-knob of the towel rack is very loose in our first bathroom. It won't attach to the wall. We can't put towels on it because the left knob is completely disconnected from the wall by an inch or so. 

IP

 

 

 

 

 

1/29/12

8:16a

2011 yearby m

kate

jb

online req

Our ceiling tiles in our bathroom show signs of water damage. There has been a reoccurring leak in the apartment above ours that has caused multiple floods in the bathroom, and the damage is apparent on the ceiling tiles.

IP

 

 

 

 

 

1/29/12

9:46a

2011 yearby t

insp sht

jb

 

refrigerator has broken light; panels below sink are broken; living room light out; bathroom door lock is messed up; exposed outlet in livingroom; needs a plunger

IP

 

 

 

 

 

1/29/12

11:25a

1907 erwin g

ariel

jb

phone

front door lock keeps sticking and takes a long time to lock/unlock door; shower drain clogged

IP

 

 

 

 

 

1/31/12

8:13a

206 oregon h

india

jb

voicemail

lights out in living room, kitchen and bathroom

IP

 

 

 

 

 

1/31/12

8:14a

2015 yearby r

miriam

jb

online req

The drain in the bathtub seems to be getting clogged -- the water doesn't drain as quickly as it used to. We would appreciate it if you could take a look. 

IP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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