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Who we are

OIT's Project & Consulting Services provides project management and consulting skills to the organization, and acts as a resource for project managers in functional areas. As such, we are stewards of the project management method and tools  used within OIT and maintain this information on the OIT site.  For a complete description of what we do, read more about us.

Our staff includes:


Contact Us

Need guidance on one of your projects? Contact us at oit-projectoffice@duke.edu.

Current efforts

We are currently providing project management and/or consulting resources for the following projects and efforts: 

Project/effort name



Wiki space

Duke Global IT Initiative

S. Walker, I. Taylor

Discovery-> Planning

OIT - Duke Global Initiative

Telecom Servicing

S. Walker


SSI Consulting Engagement

L. Harris

Provide ongoing  management for assigned SSI projects. 

See SSI Project Management wiki site for individual project status.

VoIP Conversion

S. Walker

In execution


Project Managers Group

I. Taylor,
S. Walker



Mobile device transition process

I. Taylor

Planning & Execution

Mobile device process transition


PCS has identified a number of resources for OIT staff looking for more information about project management. Below you'll find sample documents, Web sites, books, and other resources we hope you'll find helpful.

Sample project documents

As IT project managers, we tend to do the same sorts of projects again and again. The Project Managers Group has posted sample documents for use within OIT.

Web sites

We recommend the following sites to anyone seeking to learn more about the project management profession and improve their PM skills:


The following books are available for loan:

Project Management
  • Milosevic, Dragan Z. Project Management ToolBox: Tools and Techniques for the Practicing Project Manager. New Jersey: John Wiley & Sons, Inc., 2003.
  • Verma, Vijay. Organizing Projects for Success. Sylva, NC: PMI, 1995.
  • Verma, Vijay. Human Resource Skills for the Project Manager. Sylva, NC: PMI, 1996.
  • Verma, Vijay. Managing the Project Team. Sylva, NC: PMI, 1997.
  • A Guide to the Project Management Body of Knowledge(PMBOK), 3rd edition. Project Management Institute, 2004.
Service Management
  • Service Strategy, Service Design, Service Operation, Continual Service Improvement (ITIL Version 3 Library [4 books]), 2007.
  • The Official Introduction to the ITIL Service Lifecycle, ITIL, 2007.
  • The Art of Service: ITIL Factsheets (The ITIL V3 Factsheet Benchmark Guide), 2007.
  • Metrics for IT Service Management. ITSM Library, 2006.
  • Schlesser, Rich. IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures. New Jersey: Prentice Hall, 2002.
  • Sturm, Rick, Wayne Morris, and Mary Jander. Foundations of Service Level Management. Indianapolis: Sams, 2000.
  • Handbook of IT Management, Robert E. Umbaugh, Ed., Boca Raton: CRC Press, 1999.
  • Organizing Business Knowledge: The MIT Process Handbook, Thomas W. Malone, Kevin Crowston, and George Herman, Eds., Cambridge: MIT Press, 2003.
  • Jenkins, George. Information Systems Policies and Procedures Manual. Paramus, NJ: Prentice Hall, 1997.
  • Doyle, Michael, and David Straus. How to Make Meetings Work. New York: Jove Books, 1976. (Don't let the date dissuade you; good info here!)
  • Gordon, Thomas. Leader Effectiveness Training: Proven Skills for Leading Today's Business into Tomorrow. New York: Perigee Books, 2001.

You can read the latest issue of PMI's monthly publication, PM Network, online, for free.  We also have hard copies of the issues in PCS.

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